Privacy Policy

Effective Date: 2026-01-19
This Privacy Policy explains how Airpal collects, uses, and protects information when you use our website, apps, and related services (the “Services”).

1. Information We Collect

We collect information you provide, information collected automatically, and (optionally) information from connected third parties.

Category	Examples
Account & Contact	Name, email, phone number, login identifiers.
Trip Inputs	Origins/destinations, travel dates, traveler counts, preferences (budget, vibe, cabin).
Bookings & Itineraries	Saved trips, booking confirmations, receipts, trip history (when you choose to save/import).
Payments	Payment method tokens and billing details processed by payment providers (we do not store raw card numbers).
Location Data (Optional)	Approximate location (IP-based) and precise location (GPS) if you grant permission for routing/navigation.
Device & Usage	IP address, browser type, device identifiers, app interactions, crash logs, referral source.
Support Messages	Messages, feedback, and requests you submit through support or forms.
Connected Accounts (Optional)	If you connect email or loyalty accounts, we may import travel confirmations you authorize us to access.

Note: Location services are optional. You can use Airpal without enabling precise location, but routing, airport guidance, and door-to-gate navigation may be limited.

2. How We Use Information

We use information to operate Airpal, personalize trip planning, and keep the Services secure.

Purpose	Details
Provide Services	Search flights, recommend stays, build itineraries, route guidance (home→airport→gate→hotel→activities).
Personalization	Remember preferences and trip style to improve recommendations and dashboards.
Transactions	Process bookings, payments, confirmations, and receipts via third-party processors.
Support	Respond to messages, troubleshoot issues, and improve user experience.
Security	Detect fraud, prevent abuse, protect accounts, and maintain system integrity.
Analytics	Understand performance (e.g., feature usage, conversion rates) and improve the Services.
Communications	Send updates related to your trips, confirmations, policy updates, and (if opted-in) marketing.

3. AI Features & Automated Recommendations

Airpal uses automated systems to generate trip suggestions and improve planning flows.

Feature	How It Works
Trip Matching	Uses your inputs (budget, destination vibe, dates, travelers) to rank and suggest trip bundles.
Routing	Uses mapping data (e.g., Mapbox) and, if allowed, your location to suggest routes and ETAs.
Airport Guidance	May display terminal and gate guidance when available from itineraries and data sources.
Personalization	Remembers saved preferences (if you enable it) to improve recommendations over time.

Important: AI recommendations are suggestions. Availability, pricing, and schedules can change, and final booking details come from the relevant travel providers.

4. How We Share Information

We share information only as needed to deliver the Services, comply with law, and protect users.

Recipient	Why We Share
Travel Providers	Airlines, hotels, and activity partners when you book or request details (as applicable).
Payment Processors	To process payments securely (we do not store raw card data).
Mapping Providers	To provide routing and navigation features (e.g., Mapbox) when you request directions.
Service Providers	Hosting, analytics, email/SMS, customer support tools used to operate Airpal.
Legal / Safety	To comply with law, respond to lawful requests, and protect rights, safety, and security.

No sale of personal info: Airpal does not sell your personal information in the traditional sense.

5. Cookies & Tracking

We may use cookies and similar technologies to keep the site working and understand usage.

Type	Purpose
Essential	Required for core functionality, security, and session management.
Analytics	Helps us understand usage and improve the Services.
Marketing (Optional)	Used only if enabled to measure campaigns and improve outreach.

6. Data Retention

We keep information only as long as necessary for the purposes described in this policy.

Data Type	Typical Retention
Account Data	As long as your account is active (or as needed to provide Services).
Trip History	Until you delete it or request deletion (subject to legal obligations).
Support Records	As needed to resolve issues and improve support.
Location Data	Used in real-time for navigation; not stored unless you explicitly save routes/trips.
Logs	Limited duration for security and performance troubleshooting.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect information.

Examples: TLS encryption in transit, access controls, least-privilege permissions, and monitoring for suspicious activity.

8. Your Choices & Privacy Rights

Depending on where you live, you may have rights to access, delete, or correct your information.

Request	What You Can Do
Access	Request a copy of personal information we hold about you.
Delete	Request deletion of your account and associated personal data, subject to legal retention.
Correct	Update or correct inaccurate information.
Opt-Out	Opt out of marketing communications at any time.
Location Controls	Disable precise location permissions in your device settings.

To make a privacy request, contact us via the Contact page. We may verify your identity before fulfilling requests.

9. Children’s Privacy

Airpal is not intended for children under 13 (or the minimum age required by local law).

If you believe a child has provided personal information, contact us so we can take appropriate steps.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements.

When we update the policy, we will revise the “Effective Date” above. Material changes may be communicated via the Services.

11. Contact

Questions about privacy? Reach out and we’ll help.

Use our Contact page to submit privacy questions or requests.

This policy is provided for informational purposes and should be reviewed by legal counsel to ensure compliance with your specific business model and jurisdictions.